Thank you for choosing Foundations Learning Group. This shipping policy outlines the terms and conditions related to the shipping of physical books purchased through our website. Please read this policy carefully before placing your order.
1. Shipping Destinations
We currently ship to addresses within the United Kingdom and select international destinations. Please check the available shipping options during the checkout process to see if we ship to your location. If your country is not listed, please contact us at [email protected], and we will do our best to accommodate your request.
2. Shipping Methods and Costs
We offer several shipping methods to meet your needs. The available shipping methods and costs will be displayed during the checkout process. Shipping costs are calculated based on the weight of the books, the shipping destination, and the selected shipping method.
The following shipping methods are typically available:
3. Order Processing Time
Orders are typically processed within 1-2 business days. Processing time includes verifying your order, preparing the books for shipment, and packaging them securely. Please note that processing time may be longer during peak seasons or promotional periods.
4. Shipping Time
Shipping time refers to the time it takes for the books to be delivered to your shipping address after they have been processed and shipped. Shipping times vary depending on the shipping method and destination. Please refer to the estimated delivery times provided during the checkout process.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier’s website. Please allow 24-48 hours for the tracking information to become available.
6. Shipping Address
Please ensure that you provide an accurate and complete shipping address during the checkout process. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses. If you need to change your shipping address after placing your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make the change if the order has already been shipped.
7. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are not included in the purchase price or shipping costs and are the responsibility of the recipient. Please check with your local customs office for more information about these charges.
8. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with the carrier to investigate the issue and resolve it as quickly as possible. If the books are deemed lost or damaged, we will either ship a replacement or issue a refund, depending on your preference and the availability of the books.
9. Shipping Restrictions
We reserve the right to refuse to ship to certain addresses or locations if we believe there is a high risk of fraud or delivery issues. We also reserve the right to change our shipping policies at any time without prior notice.
10. Contact Us
If you have any questions about our shipping policy, please contact us at:
Foundations Learning Group
1539 E. Howard St
Pasadena, CA 91104
United Kingdom
Email: [email protected]
Phone: +44 (626) 398-2106
