Refund and Return Policy

Thank you for purchasing courses and books from Foundations Learning Group. We strive to provide high-quality educational materials and want you to be satisfied with your purchase. Please read our refund and return policy carefully.

1. Courses

Due to the digital nature of our courses and the immediate access to course materials upon purchase, we generally do not offer refunds. However, we understand that exceptional circumstances may occur. Refund requests for courses will be considered on a case-by-case basis.

1.1 Refund Eligibility

To be eligible for a refund consideration, you must meet the following conditions:

• The request must be submitted within 14 days of the purchase date.
• You must demonstrate that you have made a genuine effort to engage with the course material.
• You must provide a detailed explanation of why the course did not meet your expectations.

1.2 Refund Process

To request a refund for a course, please follow these steps:

1. Contact our customer support team at [email protected] with your order details and a detailed explanation of your request.
2. Our team will review your request and may ask for additional information.
3. You will be notified of the decision within 14 business days.

1.3 Refund Decision

The decision to grant a refund is at the sole discretion of Foundations Learning Group. If a refund is approved, it will be processed within 14 business days and credited back to the original method of payment.

2. Books

We accept returns of physical books under the following conditions:

2.1 Return Eligibility

To be eligible for a return, you must meet the following conditions:

• The book must be returned within 30 days of the purchase date.
• The book must be in its original condition, unopened, unused, and with all original packaging and tags intact.
• You must provide proof of purchase, such as the order confirmation or receipt.

2.2 Return Process

To return a book, please follow these steps:

1. Contact our customer support team at [email protected] to request a return authorization.
2. Pack the book securely in its original packaging.
3. Include a copy of your proof of purchase in the package.
4. Ship the package to the address provided by our customer support team.

2.3 Return Shipping

You are responsible for the return shipping costs unless the return is due to our error (e.g., you received the wrong book or the book was damaged upon arrival). We recommend using a trackable shipping service to ensure that the book is received.

2.4 Refund or Exchange

Upon receiving the returned book and verifying that it meets the return eligibility criteria, you will have the option of receiving a refund or an exchange.

• Refund: If you choose a refund, it will be processed within 14 business days and credited back to the original method of payment.
• Exchange: If you choose an exchange, we will ship the replacement book to you as soon as possible. If the replacement book is not available, we will issue a refund.

3. Damaged or Defective Items

If you receive a damaged or defective book, please contact our customer support team at [email protected] within 7 days of receiving the book. We will arrange for a replacement or a full refund, including the return shipping costs.

4. Non-Returnable Items

The following items are non-returnable:

• Digital books (eBooks)
• Opened or used books
• Books not in their original condition
• Books returned without proof of purchase
• Books returned after 30 days of the purchase date

5. Contact Us

If you have any questions about our refund and return policy, please contact us at:

Foundations Learning Group

1539 E. Howard St

Pasadena, CA 91104

United Kingdom

Email: [email protected]

Phone: +44 (626) 398-2106

We reserve the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.